Thanks for visiting the Melt Glass web site!!
Please feel free to contact us if you have any additional questions. Email is the most efficient way to communicate with us. We are in the shop from
Is the Melt Glass Website Secure?
You can be assured that the Melt Glass website is secure, and that we take that security VERY seriously.
We have met all requirements for PCI (Payment Card Industry) Data Security Standards and CISP (Cardholder Information Security Program) compliance. (These are the newest credit card industry standards). The protection of your credit card information is of the utmost importance to us. We do not store your credit card information in hard copy or on our local computers.
WE DO NOT SELL OR OTHERWISE PROVIDE YOUR ACCOUNT INFORMATION TO ANYONE!!
Why Am I Required To Set Up An Account?
An account is no longer required to browse the site, place an order or to see sale pricing. Using the account system will give you access to a history of previous orders, the status of your current order, and save time and typing by populating your future order forms with your profile information. Should you forget your password, use the “Forgot password?” function on the log in page to reset it. We do not have access to customer password information.
When you create your account, please take time to proofread your information and double check the email address you have provided. This will ensure that you receive your order and shipping confirmations, and are able to log in successfully next time you visit the site.
How Do I Locate Items On The Website?
The Melt Glass web site contains over 3000 individual items. There are several ways to narrow your search categories and find just the ones you need.
Across the top of every page is a row of quick links. As you hover over or click on the links in this menu, sub-categories appear. These will help you to narrow down your search, whether you are looking for products or policy information, etc.
Once you click on either a category link or the SHOP link in the header, you will be taken to a main category page. If you are searching our large catalog of products, you will see specific product attributes listed on the left side of the product pages. Clicking on the attributes in that list will enable you to narrow your product search. Click the wrong attribute or want to go back a step? Simply click on the small “X” next to the attribute and it will be removed from your filter.
Above the right hand column menu, in the header, you will find the Search box.
Use this search to locate items site-wide with either a keyword or part number.
Keep your search terms simple, and in the format likely to be found in the item descriptions. For example, you’d like to find a particular color, but don’t know the item number, a search for “clear blue dichroic glass” probably won’t bring up anything on our site, as that terminology won’t appear in any actual item descriptions. “Dichroic” and “glass” are redundant on our site. It’s pretty much all we sell……..
So keep your search simple, and try to use the specific word that describes the item you’re looking for.
How Does The Shopping Cart Work?
Use the link at the very top, right-hand corner of any page to view your shopping cart.
Your shopping cart will be retained on the site for 60 minutes should you be interrupted (or need a break to ponder your choices….) however, we suggest that you not leave your cart “unattended” unless absolutely necessary. Items in your cart are held for you until the order is finalized, so they are unavailable for purchase by other customers so long as your cart is active (60 minutes). If you take longer than 60 minutes to complete your order, the site will consider the cart abandoned and you will need to start over…and this will return your items to the site where they are available to other customers for purchase.
If you leave the site with items in your shopping cart, you must log in to retrieve your cart.
If you start a new cart without logging in, it will be combined with your existing cart at log in.
If you have a coupon code to use, there will be a space to enter that information during the checkout process.
How Do You Calculate Postage?
We offer several shipping choices for our customers, calculated in real time and based on your specific order weight. These options will be available to you at check out, where you will choose the one you prefer during the checkout process.
More information about our shipping policy can be viewed by hovering over the CONTACT link at the top of each page.
Can I Place An Order Over the Phone?
Does Melt Glass Offer Wholesale Pricing?
Melt Glass offers volume discounts:
-5% on orders between $250 – $499.99
Volume discounts apply to single orders only, not a combination of orders.
Discounts cannot be combined.
When two discount options are available (sale discount and volume discount), you will automatically receive the one that gives you greater savings.
Your order can include any combination of items (glass, tools, etc.) to qualify for a greater discount.
Volume discounts will automatically be applied to orders placed at the Melt Glass retail location and through the online store.
Melt Glass will periodically offer sale pricing on items. All sale pricing is subject to stock on hand unless you have made specific arrangements with us.
We will issue credits for the amount of the sale pricing adjustments on orders placed within 24 hours prior to the announcement of the sale, upon request. Orders placed more than 24 hours before the sale announcement will not be eligible for price adjustments. If, for some reason, you have trouble placing an order during a sale, PLEASE contact us right away. We are happy to issue refunds for the amount that should have been adjusted during the sale or extend sale pricing towards your next purchase. But, if we don’t know you’re having trouble, we can’t fix the problems and make you a happy customer. Please give us that opportunity! :o)